In the meantime, Microsoft recommends users to pin the Microsoft Store version of Quick Assist to the taskbar and avoid using the keyboard shortcut to launch the app.You might see an error code in a dialog box if you’re having trouble installing Quick Assist.

Microsoft is currently working to resolve the issue with the keyboard shortcut and a bug that prevents the older Quick Assist app from being removed when installing the new version from the Microsoft Store. Kapil Tundwal, the engineering manager for Quick Assist, also explained on Twitter that the Microsoft Store deployment allows the company to release security updates faster to all Windows users. It’s because the detection rules are no longer applicable, which can cause problems when updating an application. Nevertheless, some IT administrators emphasized that deploying offline versions is not feasible in all environments. Thanks for the feedback! It is being passed along, rest assured,” said Nathan Pfeifer. That being said, this is time sensitive and sometime in mid-May the old version will no longer be usable. There is some underlying functionality, in how we currently have this set up, that needed to be adjusted that led to this.

The nature of using remote assistance is that one of the parties is stuck and needs help – so it can be frustrating. “Understand the frustration of pushing a user to download the Store app to get a remote assistance app. For instance, Microsoft’s Nathan Pfeifer noted that the Quick Assist app is also available as an offline version for enterprise customers via the Microsoft Store for Business. Will the previous version really stop working on 16th of May?- Matthias Waltniel Microsoft provides workarounds to fix issues with the new Quick Assist appįortunately, Microsoft is aware of the Quick Assist installation issues, and it has also offered some workarounds to help Windows Admins fix them. – Requires local admin permissions during install Quick Assist was a great product, but this new version has some challenges:

Quick assist windows 10 install